Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. Promote room upgrades (upsell) and monitor and control product to meet goals.Accept reservations, changes, and cancellations in the absence of reservations staff.Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.Check guests out of the property in accordance with procedures.Utilize the property management system to run daily reports and block any special requests.Ensure all guest information is accurate and maintained in an organized manner.Select and block rooms for arriving guests pre-register individuals or groups, as required and assist in escorting VIPs and return guests to their rooms, as requested.Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries.
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